Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl
Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl
4,4(17)Eine Bewertung schreiben
Produktdetails
Produktdetails
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Über SevenRooms
Eine Reservierungs-, Sitzplatz- und Gästemanagementlösung für Hotelbetreiber, um Gäste zu gewinnen, zu begeistern und zu verstehen.
Erfahre mehr über SevenRooms
Vorteile:
Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.
Nachteile:
Just one thing, color in the software is somehow boring.
Bewertungen zu SevenRooms
Durchschnittliche Bewertung
Benutzerfreundlichkeit
4,4
Kundenservice
4,4
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,2
Weiterempfehlungsquote
8,3/10
SevenRooms hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 17 Nutzerbewertungen auf Capterra.
Nutzerbewertungen filtern (17)
Produktbewertung
Produktbewertung
- 5,0(12)
- 4,0(2)
- 3,0(2)
- 1,0(1)
Länder
Länder
- Deutschland
- Vereinigte Staaten
- Vereinigtes Königreich
- Vereinigte Arabische Emirate
- Serbien
Nutzung
Branche
- Gastgewerbe
- Restaurants
- Bankwesen
- Immobilien
- Buchhaltung
Unternehmensgröße
- 11–50
- 51–200
- 201–500
- 501–1.000
- 1.001–5.000
- 5.001–10.000
- 10.000+
Dauer der Nutzung
- Kostenlose Testversion
- 1-5 Monate
- 6-12 Monate
- Mehr als 1 Jahr
- Mehr als 2 Jahre
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Nutzerbewertungen filtern (17)
Hilfreichste BewertungenNeueste Bewertungen
Caitlin
Corporate Guest Relations in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
SevenRooms Review
5,0vor 6 Jahren
Kommentare:Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.
Vorteile:
User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!
Nachteile:
1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.
Rocco
Operation manager in UK
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Great booking system with some issues with online payments
5,0vor 3 Monaten
Vorteile:
Booking process is very easy and generally easy to set up different availabilities
Nachteile:
Cancellation fees cannot be charged on most cards
Antwort von SevenRooms
vor 2 Monaten
We really appreciate your feedback on SevenRooms, Rocco. We are grateful for your support, and we’re here for whatever you need at anytime!
Kumar
Director in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
SevenRooms Isn't Worth It
3,0vor 5 Jahren
Vorteile:
SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.
Nachteile:
SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.
Stephen
Director of Guest Relationships in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Game Changer
5,0vor 6 Jahren
Kommentare:SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.
Vorteile:
Ability to provide a more customized experience for our valuable guests.
Nachteile:
TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.
Dan
Digital Advertising Manager/IT Admin in USA
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
SevenRooms - If you operate a restaurant or club you need this!
5,0vor 2 Jahren
Kommentare:Awesome.
Vorteile:
The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app.
Nachteile:
The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot.
Dave
Partner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Almost there ....
3,0vor 4 Jahren
Kommentare:Started out ahead of the pack, but the other quickly caught up and adjusted billing + software strategies and left SevenRooms falling behind.
Vorteile:
SevenRooms was a nice option for a restaurant that was getting hammered with OpenTable fees before they changed their structure. OT was fee based + core charges, while SevenRooms was a flat rate.
Nachteile:
With discounts also comes less support. I feel like SevenRooms is about to be bought out or just fold. What started out as great, quickly became unreliable and unsupported.
Sasha
Food & Beverage reservations Manager in UK
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Seven Rooms Review
5,0vor 2 Jahren
Kommentare:Really good experience and their customer help desk is great and very fast.
Vorteile:
Lots of extra features in setting up offers, perks and events for customers.
Nachteile:
There is a feature where guests can ask a custom question which is not trackable without checking individual bookings.
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Love SevenRooms
5,0vor 5 Jahren
Kommentare:I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.
Vorteile:
It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.
Nachteile:
They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.
Alice
Head of Reservations & Membership in UK
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
The start of an exciting journey
4,0vor 6 Jahren
Kommentare:Very positive.
Vorteile:
Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.
Nachteile:
The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.
Emily
Senior Events Sales Manager in USA
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Seven Rooms
4,0vor 5 Jahren
Vorteile:
I think there was a great platform to get more reservations in our restaurant and got the word out to more people
Nachteile:
It caused too much confusion with our Opentable program.
Prashant
Assistant Restaurant Manager in Vereinigte Arabische Emirate
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Operations usage
5,0vor 6 Jahren
Kommentare:Amazing experience so far
Vorteile:
Ease of use and communication within the team
Nachteile:
No feature of capturing guest name who are staying in the hotel
Lika
Outlet Manager in Vereinigte Arabische Emirate
Essen & Trinken, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
7rooms
5,0vor 6 Jahren
Kommentare:7rooms is very easy to use system.
Vorteile:
can see the history of guests which helps a lot
Nachteile:
can not see other restaurant bookings to check overall
Alexander
Director of Operations in USA
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung
SevenRooms: The Reservation Platform You Should Be Using
5,0vor 5 Jahren
Kommentare:Overall the pros far outweigh the cons.
Vorteile:
SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are:1) Cost reduction by eliminating OpenTable fees2) Ability to drive customers to restaurants within your group of restaurants3) Live data on consumer spend and the ability to track that over time
Nachteile:
SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Great metrics for assigning tables
5,0vor 5 Jahren
Kommentare:The features ultimately outweigh the cost
Vorteile:
The system is quite smart in its approach to table reassignment and pacing
Nachteile:
While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice
Sasha
Director in USA
Bankwesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Poor Security and Lack of Customer Service
1,0vor 2 Jahren
Vorteile:
ease of use, ease of integration, online materials
Nachteile:
poor security governance with examples of security breaches and hacking being ignored by customer service team
Sarah
Event and Catering Sales Manager in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
This is great!
5,0vor 6 Jahren
Kommentare:Even though we selected another reservation software, I was impressed with the customer service and timely responses.
Vorteile:
I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system!
Nachteile:
It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants.
Mihailo
Student in Serbien
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
SevenRooms review
5,0vor 5 Jahren
Vorteile:
Great customer data capture, they allways know what i want, and i can see the history of guests.
Nachteile:
Just one thing, color in the software is somehow boring